DailyBFO 11/2/17 Listening
Customer service is really just about listening and then coming up with a way to reply effectively to that what you've heard.
Today I had the experience of calling Spectrum customer service for a billing problem. I was told the excuse that is the way our system works. I mentioned a possible workarounds they said yes that could work as other customers have done that. So this leaves me to my thought for today, listening. Where in my life am I not listening effectively: with my kids, my wife or people I interact with? I should listen more and respond with understand even if the answer is no or I can't do that. I need to give them a reply to be helpful that shows I acknowledge them that I at least listened and have tried to help.
Here's to an improvement in my listening.
May you find your Blissfully Healthy life,
Tom
DailyBFO.com
Today I had the experience of calling Spectrum customer service for a billing problem. I was told the excuse that is the way our system works. I mentioned a possible workarounds they said yes that could work as other customers have done that. So this leaves me to my thought for today, listening. Where in my life am I not listening effectively: with my kids, my wife or people I interact with? I should listen more and respond with understand even if the answer is no or I can't do that. I need to give them a reply to be helpful that shows I acknowledge them that I at least listened and have tried to help.
Here's to an improvement in my listening.
May you find your Blissfully Healthy life,
Tom
DailyBFO.com
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